Fewer missed calls
Elop answers every call simultaneously. No queue, no engaged tone, and no hour of the day when nobody picks up. Every call missed today is an appointment, a booking or a customer who does not try again.
We automate repetitive phone work
Calls areno longeryour problem.
Elop answers the phone for you with voice agents that speak naturally, complete the task end to end and work around the clock. It works the same for a three-room clinic as for a chain: your team stops repeating the same thing a hundred times a day and gets back to work that matters.
- No change to your software or your numbers
- Connects to your calendar and CRM
- GDPR by design · signed DPA
Call in progress
- Elop
Sant Jordi Clinic, good morning. How can I help?
- Patient · Inbound
Hi — I have an appointment on Thursday and I cannot make it.
- Elop
No problem. I can see Thursday at 10:30 with Dr Puig. Shall I move it?
- Patient · Inbound
Yes. Do you have anything next week in the afternoon?
- Elop
I have Tuesday at 17:00 or Wednesday at 18:15.
- Patient · Inbound
Tuesday works.
- Elop
Done. Tuesday 17:00 with Dr Puig. I am sending the confirmation by text.
Goal metin 1 interaction0:00
- Appointment moved
- Tue 17:00 · Dr Puig
- Diary updated
- Thursday slot released
- Waiting list
- 1 patient called
- Reminder
- Text 24 h before
A simulation of a real call. No human involved.
- 24/7
- Phone cover, including out of hours
- 0 s
- Wait time: every call is answered at once
- Seconds
- From leaving your number to the phone ringing
- ES · EN
- Multilingual conversations from one agent
- A realistic voice that sounds natural on every call.
- Always available — no queues, no opening hours.
The essentials
Three things change the day Elop goes live
Less load on your team
Confirmations, changes, reminders and FAQs handle themselves. Your staff stop being interrupted every few minutes and get blocks of uninterrupted work back.
A better customer experience
An immediate answer, at any hour, with the right information and in a tone that does not sound robotic. The caller gets it done in one call, without waiting.
Solutions
Proven flows, not a generic assistant
Our approach
You set the goal. Elop makes the calls and measures whether it is met.
- 01
Goal
Detail
We define what you want to achieve and how it is measured: cut no-shows, fill diary gaps, resolve level-1 incidents, stop losing bookings at peak times.
- 02
Flow design
Detail
We write the script, decide what the agent can resolve and exactly where it escalates to a person. We connect your calendar, CRM or ITSM.
- 03
Calls
Detail
Elop answers inbound calls and places outbound ones at the cadence you set, in parallel and with no queue limit. It escalates only when needed.
- 04
Conversations
Detail
The agent understands natural language, copes with interruptions and topic changes, and holds context across the whole conversation until the task is done.
- 05
Results
Detail
Every call becomes data: goal met or not, sentiment, issues detected, next action. You see in real time whether the goal is being hit.
Why Elop
The difference is not the voice. It is what happens after hanging up.
Measured by outcomes, not minutes
Detail
We do not report how many calls were answered. We report how many met the goal you set, in how many interactions, and at what cost.
Inside your operation, not beside it
Detail
The agent writes to your calendar, CRM or ticketing system. If the task is not recorded where your team works, we do not consider it resolved.
A clearly defined handover
Detail
We agree with you where the agent must not push: a complaint, a clinical urgency, an upset customer. There the call goes to a person with the context already gathered.
Guided rollout
Detail
We do not leave you with a flow editor and good luck. We design the script with you, tune it against real calls in the first weeks, and keep iterating afterwards.
Scales without marginal headcount
Detail
Doubling call volume does not mean doubling the team. The system handles a hundred calls at once with the same quality as one.
Honest about what it is
Detail
The agent identifies itself as an automated assistant where that is the right thing to do. We are not trying to fool anyone: your customer’s trust is yours, not ours.
Get the call now (and be a little amazed)
We are here to take calls off your plate and to show you that a phone line can outwork a lot of people: it never gets flustered, never hangs up and never asks for time off. If you are curious, leave your number.
- The call arrives within seconds.
- Talk normally: interrupt, ask, change the subject.
- No cost, no commitment, and the conversation is not recorded.
Our commitment
Automating calls is a responsibility, not just technology
GDPR by design
Detail
Minimised data processing, a documented legal basis and a signed DPA with every customer. We keep only what the service needs.
Secure by design
Detail
Encryption in transit and at rest, role-based access control and an audit trail for every operation on personal data.
Ethical use of voice
Detail
We do not clone real people’s voices without explicit consent, and we do not use voice to impersonate a specific human identity.
Operational continuity
Detail
If the system fails, calls fall back to your existing number. Automating must never mean losing your phone line.
Transparent AI
Detail
You can review what the agent does, on what instructions, and what it decided on each call. No black boxes.
Committed service quality
Detail
Service levels are agreed in writing and reviewed with you on a regular basis.
Frequently asked questions
What people always ask before starting.
Can you tell it is an AI?
You can tell it is an automated assistant, and that is deliberate — the agent identifies itself where appropriate. What you do not get is the usual friction of an answering machine or a touch-tone menu. The agent understands natural language, copes with interruptions, and completes the task in a single call.
How long does it take to go live?
A standard flow (appointment confirmations, reminders, bookings) goes through three phases: script design, connecting your system, and testing against real calls before opening full volume. How long depends on how open your software is, and we agree it with you before starting.
What does it integrate with?
Elop connects to scheduling and appointment software, CRMs, ticketing systems (ITSM) and in-house databases, via API or webhook. If your system has no API we work with scheduled exports. We check this in the first technical session.
What happens when the agent cannot resolve something?
It escalates to a person on your team with the conversation context already gathered, or takes the details and schedules a callback — whichever we define with you. Getting that handover point right is part of the flow design, not an afterthought.
Are calls recorded?
Only if you choose to, and with the prior notice to the caller that the law requires. We publish the call recording clause we apply, and the processing is covered by the DPA we sign with you.
How much does it cost?
Pricing depends on call volume, flow complexity and integrations. You can estimate the saving with our calculator before talking to us, and on the first call we give you a firm range for your case.